Thank you for choosing Ophthalmic Associates, P.A. (The Eye Center). We are committed to providing you with the best eye care possible. To achieve this, we need your assistance in understanding our office policies
CANCELLATIONS AND LATE ARRIVALS
If you are unable to make your scheduled appointment, please let us know as soon as possible so that we may offer the time to another patient. If you are more than 15 minutes late to your scheduled appointment, we will make every effort to work you back into the physician’s schedule. However, we may have no choice but to reschedule your appointment. We thank you for your understanding
INSURANCE CARDS and Photo ID
Please bring your insurance card(s) and a photo ID with you if you are a patient new to the practice as well as to each new year appointment. Failure to bring your insurance card(s) may result in a rescheduled appointment unless you are willing to pay for the visit out of pocket.
REFERRALS
If your insurance plan requires a referral for you to see a specialist, it is your responsibility to have your primary care physician submit the referral prior to your visit. If we have not received your referral by the time of your appointment, we will allow you an additional 15 minutes to obtain one, and we will work you back into the physician’s schedule. We will be unable to accommodate you without a referral, however, unless you are willing to pay for the visit out of pocket.
REFRACTIONS
“Refraction” is a procedure necessary for our physicians to evaluate your vision and/or write you a prescription for glasses. If you are experiencing blurred vision or decreased visual acuity as measured by the eye chart, refraction would help determine whether the difficulty is associated with a medical problem or a need for glasses. During the refraction, the physician offers you a series of lens choices until you reach the best-corrected vision. Unfortunately, not all insurance plans cover this service, and Medicare specifically excludes refractions as a covered benefit. The cost of the refraction is $50. This payment is due at the time of service for Medicare patients. For those patients with commercial insurance, we will submit the refraction claim and only bill you if your insurance company determines that you are responsible for payment.
Non-covered services
Payment for non-covered services, such as refractions or contact lens fittings, is due at the time services are rendered. We accept cash, checks, and major credit cards for your convenience. Co-pays and all outstanding balances are also due at the time of service. If you have a question about your outstanding balance, our billing department will be more than happy to assist you.
RESPONSIBILITY FOR THE BILL
All patients receiving services from Ophthalmic Associates, P.A. (The Eye Center) are financially responsible for the timely payment of all charges incurred. For those patients with insurance accepted by our physicians, Ophthalmic Associates, P.A. (The Eye Center) will submit the bill to the insurance company first for payment. It is your responsibility to pay any deductible amount, co-insurance, or any other balance not paid by your insurance.